The technology allows franchisors to monitor, audit, and improve their business in real-time.
By Andrew Carlo
FranchiseSoft has introduced new technology designed to assist franchisors.
The franchise software provider has launched its Audit Module. The solution allows franchisors to conduct comprehensive audits for operations, finance, marketing, technology, and legal compliance, providing a centralized platform for real-time monitoring and actionable insights.
According to FranchiseSoft, the Audit Module addresses the challenges faced in today’s technology-driven business landscape by allowing users that each of their locations “aligns seamlessly with brand standards while preemptively addressing potential issues.” This includes maintaining a consistent customer experience.
“By integrating our Audit Module into their operations, franchisors can move beyond hoping for consistency and actively guarantee it,” said Jam Hashmi, CEO of FranchiseSoft. “This tool empowers them to uphold their brand’s integrity, ensure exceptional guest experiences, and foster growth through informed decisions.”
The system is designed to conduct and manage both self audits—completed by franchisees at their locations—along with Corporate Audits, where field representatives perform on-site evaluations.
Features delivered by the tech include:
- Customizable Audit Templates: Tailor audits to reflect specific brand standards, operational procedures, or regulatory requirements, ensuring relevance and thoroughness.
- Multimedia Evidence Submission: Incorporate photo and video documentation into audit reports to visually confirm compliance with standards such as signage accuracy, staff uniforms, and facility cleanliness.
- Centralized Data Repository: All audit notes, media, and findings are securely stored and accessible in a centralized system for streamlined review by corporate teams.
Other features are designed to provide actionable insights for continuous improvement through analytics and performing. This includes:
- Identifying Top Performers: Highlight exemplary locations to serve as benchmarks or training models.
- Pinpointing Areas for Improvement: Detect recurring challenges or operational gaps and implement targeted solutions.
- Making Data-Driven Decisions: Leverage real-time data to strategize, adjust, and innovate for enhanced network efficiency.
FranchiseSoft says it works with 75 global franchise brands.
More information about the tech company’s solutions is available here.
