In this issue, we delve into how multi-unit restaurant franchisees navigated the challenges of the Covid-19 pandemic and explore the lasting changes they foresee for the restaurant industry. From streamlining operations to embracing technology, these franchisees share their insights on adapting to the new normal and paving the way for future success.
David Blackburn, CEO of Southern Rock Restaurants, reflects on the industry’s shift towards doing more with less and highlights the importance of restructuring operations to achieve higher satisfaction scores. John Metz, CEO of RREMC Restaurants, emphasizes the need for a more system-oriented approach to reduce labor and enhance efficiency.
Toya Evans, co-owner of Healthy Living Ventures, credits digital platforms like DoorDash and Uber Eats for helping their business thrive during the pandemic. Harsh Ghai, CEO of Ghai Management Services, prioritized employee well-being by implementing hazard pay and enhancing safety measures.
The article also features insights from industry leaders like Jim Balis, CEO of Sizzling Platter, who discusses the impact of government subsidies on different brands. Kadirali “Ali” Chunara, President of Chunara Group of Companies, warns against a false sense of optimization due to free money influx.
Al Bhakta, Founding Principal of CMG Companies, shares his experience of navigating the challenges of the pandemic with a focus on self-belief and teamwork. Joseph Omobogie, President/Owner of Golden Management LLC, emphasizes the importance of adapting to new safety guidelines while continuing to serve the community.
The discussion extends to the operational dynamics of franchise businesses, with insights from industry experts on the significance of being closely involved in day-to-day operations. From managing labor costs to ensuring quality control, franchisees highlight the need for hands-on leadership to drive success.
As the restaurant industry continues to evolve in the post-pandemic landscape, franchisees are poised to lead the way with innovative strategies and a resilient spirit. Stay informed and inspired by subscribing to our magazine for more exclusive content and industry insights.
For a comprehensive view of the changes shaping the restaurant industry post-Covid, check out our curated selection of resources from across the internet. Subscribe to our newsletter for the latest updates and expert perspectives on the future of franchising.
Source link
