Vacatia Inc., a leading provider of innovative customer-centric solutions for timeshare resorts, has recently appointed Soraya Gonzales López as its new director of operations. With 34 years of experience at Interval International under her belt, Gonzales López is well-equipped to oversee customer care, inventory management, and owner account management for Vacatia.
Caroline Shin, Vacatia’s CEO, expressed her excitement for Gonzales López joining the team, highlighting her extensive experience in delivering world-class service to timeshare owners and resorts. Gonzales López has a special appreciation for smaller independent resorts, recognizing their charm, value, and the strong connection between resort staff and owners.
Gonzales López emphasizes the importance of understanding the unique needs of each property and its owners, noting that a one-size-fits-all approach does not work in the timeshare industry. She acknowledges the essential role of on-site staff as industry heroes who contribute to the overall owner experience and customer satisfaction.
Despite starting afresh after 34 years at Interval International, Gonzales López sees a bright future with Vacatia, citing the talented and passionate team as well as the company’s dedication to its resorts and owners. With a focus on driving owner engagement, improving cash flow, attracting new members, and financing property renovations, Vacatia aims to provide top-notch management services to timeshare owners nationwide.
With more than 750 industry partners and a commitment to delivering an elevated experience for owner communities, Vacatia continues to expand its reach and services within the timeshare industry. For those interested in learning more about Vacatia’s rental, resale, and property management services, as well as its subscription membership product, they can contact 720-449-6738 or visit vacatia.com.
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