Telarus, a global technology services distributor, has appointed Julie Peoples as Chief Customer Officer to enhance the advisor experience. With over 20 years of leadership experience in client service, Julie will drive initiatives to elevate services and processes for advisors and their end-user customers, setting new industry standards in advisor satisfaction.
Julie’s background includes leadership roles at Kestra Financial and Advisor Group, where she oversaw key organizational areas and established a Center of Excellence for wealth management advisors. Her expertise will be key in advancing Telarus’ commitment to advisor excellence, ultimately solidifying their reputation as a leader in customer support.
As Chief Customer Officer, Julie will lead pricing, order management, advisor experience, and commissions experience to enhance customer service operations. Telarus CEO Adam Edwards emphasized Julie’s commitment to superior service and the alignment of her best practices with the company’s values, further fostering Telarus’ reputation in the industry.
The transition of customer-facing support duties to Julie allows current CFO Joe Radzis to focus on financial operations while Julie dedicates her efforts to enhancing customer service operations. Telarus remains dedicated to providing top-notch support for technology advisors, with Julie bringing valuable experience in continuous improvement and innovation to drive growth for entrepreneurial professionals.
Telarus, with a focus on collaboration and partnership with advisors and suppliers, offers a comprehensive set of services, solutions, and tools to enable technology advisors to source, purchase, and implement the right technology for maximum impact. Julie Peoples’ appointment as Chief Customer Officer reflects Telarus’ ongoing dedication to advisor satisfaction and service delivery, positioning the company as a premier partner for fueling growth in the technology industry.
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