Info-Tech Research Group has released a new blueprint, Elevate Your Service Capabilities to Drive Enterprise Value, designed to help IT leaders transition from traditional IT service management to a modern enterprise service management model. By incorporating advanced technologies like generative AI, organizations can streamline operations, enhance customer experiences, and achieve substantial organizational growth.
Carlene McCubbin, associate vice president of research development at Info-Tech Research Group, highlights the shift towards tech-driven services as the key differentiator for organizations in the digital age. This transformation involves merging enterprise and business architecture, customer experience, and service planning practices to drive enterprise value.
The blueprint outlines three critical steps for IT leaders to follow in transitioning their services to enterprise service management practices and move towards an Exponential IT future:
1. Define a Guiding Star: Establish a clear vision, guiding principles, and identify success metrics.
2. Assess Technology and Capability Readiness: Identify current and target states for key ITSM capabilities, review recommendations, and set milestones.
3. Build an Effective Roadmap: Prioritize initiatives, create a comprehensive roadmap, and develop a communication plan.
By adopting an Exponential IT mindset and focusing on delivering customer value, organizations can ensure their services support growth and drive transformation. This forward-thinking approach enables organizations to meet future customer expectations and position themselves as leaders in delivering exceptional digital experiences.
Info-Tech Research Group’s annual IT conference, Info-Tech LIVE 2024, is set to take place on September 17-19, 2024 at the Bellagio in Las Vegas. The event offers exclusive content, the latest IT research, and opportunities to interview industry experts and analysts. Media professionals can apply for passes to attend the conference and gain access to research and expert insights by contacting Info-Tech Research Group.
For nearly 30 years, Info-Tech Research Group has been a leading research and advisory firm, providing unbiased research and advisory services to over 30,000 IT and HR professionals. The company partners with teams to deliver actionable tools and analyst guidance, ensuring measurable results for organizations.
To learn more about Info-Tech Research Group and access their latest research, visit their website and connect with them on LinkedIn and X.
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