FranConnect, a leader in sales, operations, and marketing solutions for franchise and multi-location businesses, has introduced a new Operator and Frontline Employee Engagement solution. This innovative offering combines FranConnect’s operational platform with World Manager’s enterprise learning management and content creation capabilities to enhance team engagement, brand consistency, and unit performance for multi-location businesses.
The new solution enables businesses to create and deploy customized branded content for operator and front-line employee training, improving onboarding and engagement. Through this platform, brands can monitor engagement success at the unit level, deliver best practice training, access real-time data, track staff training results, performance appraisals, and satisfaction surveys with benchmark reporting.
Unlike traditional Learning Management Systems (LMS), FranConnect’s solution integrates core best practices into its platform, resulting in highly engaged team members who uphold brand standards and elevate customer experiences and unit performance. Key features of the solution include personalized learning paths, mobile access for on-the-go learning, real-time performance insights linked to training modules, custom eLearning modules for various roles, gamification elements to boost motivation, and career development pathways for all staff levels.
According to Gabby Wong, CEO of FranConnect, the new solution addresses the challenge of poor customer experiences caused by inadequately trained operators and frontline employees. By embedding learning and development capabilities into FranConnect’s operational platform, businesses can create and deploy learning pathways and engagement best practices based on operational goals and performance analytics from across the brand.
For more information on FranConnect’s products or to schedule a demo of the platform, visit http://www.franconnect.com. FranConnect has been a trusted partner for over 20 years, serving as the backbone for sales, operations, and marketing for more than 1,500 brands and one million locations worldwide. Famous brands like SPARC/Authentic Brands (Forever 21), Tropical Smoothie Café, and Papa John’s rely on FranConnect to expand locations, streamline operations, enhance collaboration, and improve profitability. FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada.
For media inquiries or additional information, please contact Lorena Garcia, SVP of Marketing, FranConnect at 571-659-3830.
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