In a recent update, CrowdStrike has identified and resolved a defect in a content update for Windows hosts, impacting customers. This issue has been isolated, and a fix has been deployed. Mac and Linux hosts were not affected, and there was no cyberattack involved.
CrowdStrike has accelerated its ability to remediate hosts and has published a video outlining the steps required to self-remediate impacted remote Windows laptops. Customers are advised to follow the Tech Alerts for the latest updates.
Customers are encouraged to check the support portal for updates, and CrowdStrike will continue to provide information on their blog as it becomes available. Organizations should ensure they are communicating with CrowdStrike representatives through official channels to avoid misinformation.
The CEO of CrowdStrike, George Kurtz, has issued a statement apologizing for the inconvenience caused by the outage and assuring customers that the team is fully mobilized to ensure security and stability. CrowdStrike is operating normally, and this issue does not affect their Falcon platform systems.
Technical details on the outage and remediation steps have been provided for impacted hosts. Customers can also identify impacted hosts through advanced event search queries or updated dashboards. Remediation steps include rebooting hosts to acquire the reverted channel file or building automated recovery ISOs with drivers.
For Bitlocker-encrypted hosts, recovery keys may be required. Additionally, guidance on recovering cloud-based environment resources from AWS, Azure, and GCP is available. Public cloud/virtual environments can be restored by detaching, deleting, and reattaching disk volumes.
Third-party vendor information includes a video tutorial on self-remediating remote Windows laptops, which may be useful for organizations’ IT departments. CrowdStrike recommends following official channels for updates and ensuring the security and stability of systems after the remediation process.
In conclusion, CrowdStrike is dedicated to resolving the issue efficiently and transparently, with a focus on restoring customer systems and preventing similar incidents in the future. Customers are advised to stay informed through official channels and take necessary steps to remediate impacted hosts promptly.
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