BDA Partners, an investment banking advisor with global reach, is excited to announce the acquisition of their client, Servion Global Solutions, by EMK Capital. Servion, a leading provider of digital-enabled omnichannel solutions for Customer Experience (CX) and Digital Engineering, was previously a portfolio company of Everstone Capital.
Servion’s expertise lies in designing and integrating complex APIs within the CX ecosystem and offering comprehensive, end-to-end services enabling the deployment of new-age technologies, including cloud, analytics, conversational AI, RPA, and workforce optimization. With offices in the USA, Canada, Middle East, SE Asia, and India, Servion has over 1000 employees dedicated to creating exceptional customer experiences. Laurent Philonenko, CEO of Servion, expressed his excitement about the acquisition and the opportunities it will bring for innovation and growth for the company and its customers.
Everstone Capital, which played a crucial role in the transformation and growth of Servion, expressed its pride in the accomplishments of the company and its management team. BDA Partners, which served as the exclusive financial advisor to Servion and its shareholders in this transaction, highlighted the potential Servion holds with the growing digitalization of contact centers and the use of disruptive AI-enabled technologies.
The BDA deal team, led by Manoj Balwani, Head of Technology, US & India, brought this successful transaction to completion. Servion is in good hands under its new ownership, and BDA Partners solidified its expertise in the digital transformation and tech-enabled customer experience services market.
Servion itself has a track record of delivering complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Everstone Capital, headquartered in Singapore, focuses on driving economic growth and creating sustainable value for mid-market businesses. EMK Capital, a global private equity firm, is known for investing in European and international mid-market businesses and achieving transformational growth through active partnerships with exceptional management teams.
BDA Partners, with over 25 years’ experience advising on cross-border M&A, capital raising, and financial restructuring, continues to provide premium Asia-related advice to sophisticated clients globally. With deep expertise in a wide range of sectors, BDA Partners is committed to delivering insightful advice and outstanding outcomes to its clients.
In conclusion, this acquisition marks a new chapter of growth and development for Servion Global Solutions and its customers. BDA Partners, Servion, Everstone Capital, and EMK Capital are all excited to see the company flourish under its new ownership and are committed to unlocking a wealth of opportunities for innovation and customer-centric growth.
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