Comviva, the global leader in customer experience and data monetization solutions, has been recognized as a Visionary in the 2024 Gartner Magic Quadrant for AI in CSPs Customer and Business Operations report. Gartner defines AI in CSP operations as commercial off-the-shelf products embedded in specific operational technology applications or industry-agnostic horizontal applications delivering AI and machine learning for customer and business operations.
Comviva’s vision is to transform the telecommunications industry through AI and Generative AI. With AI use cases in its MobiLytix™ and BlueMarble solutions, Comviva enables businesses to provide real-time personalization, contextualized customer experiences, and intelligence-driven commerce at scale. Their strength lies in content creation, natural language generation, decision intelligence, and machine learning.
CEO Rajesh Chandiramani expressed the importance of AI adoption for businesses in the digital economy. Comviva’s recognition in the Gartner report affirms their strategic direction and leadership in telecommunications revolution with AI. By integrating AI technologies across their product portfolio, Comviva drives innovation, enhances customer experiences, and optimizes business operations for CSPs worldwide.
For more information on Gartner’s Magic Quadrant for AI in CSP Customer and Business Operations, refer to the report by Pulkit Pandey, amresh nandan, and Peter Liu on June 4, 2024.
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