Bright Pattern and emt Distribution Partner for Contact Center Solutions

Bright Pattern, a provider of omnichannel contact center software, recently announced its new partnership with emt Distribution, a leading solutions distributor. emt Distribution is owned by emt Holding, which is a European holding company with over 28 years of experience. Their main goal is to provide positive engagement, enablement, and other support activities to channel partners by identifying new and emerging technologies that lead to automation and self-sufficiency. Mo Mobasseri, CEO of emt Distribution, expressed excitement about the collaboration, stating that the partnership would enable them to offer best-of-breed solutions and elevate the standards of customer experience in the region.

Founded in 1989 in Australia, emt Distribution has a strong emphasis on channel excellence and dedicated customer support. As a company, their primary focus is on identifying end users, resellers, service providers, or technology vendors as their main targets. Their customer support teams are located worldwide in Australia, UAE, Netherlands, Philippines, and Malta.

As part of this new partnership, Bright Pattern will provide industry-leading omnichannel contact center solutions and various tools and services recognized by Frost & Sullivan and TrustRadius. Their solutions provide the fastest ROI and implementation time, which will help emt Distribution bring new AI-driven omnichannel communication platforms to the world. Luc Cavelier, Head of Business Development of Bright Pattern EMEA, noted that partnering with emt Distribution will enable Bright Pattern to extend its reach in the EMEA Market.

Bright Pattern’s omnichannel contact center software is designed to be the fastest to deploy with the lowest total cost of ownership in the industry. Their platform boasts advanced features and cloud capabilities across voice, text, chat, email, video, messengers, AI, and bots. Their native omnichannel quality management and mobile app help companies measure every interaction on every channel and communicate effectively with customers. With over 500 customers in 26 countries, Bright Pattern is the highest-rated omnichannel contact center solution based on analysts and customer reviews.

As for emt Distribution, it is a leading technology distribution & professional services company based in Dubai, United Arab Emirates, specializing in providing leading IT Security, communications, and virtualization solutions to the Middle East and Africa region. They offer a wide range of products and solutions from various renowned technology vendors. Their primary focus is on providing cybersecurity solutions including endpoint protection, network security, data protection, and threat intelligence.

The new partnership between Bright Pattern and emt Distribution is expected to bring a range of new technologies to the market which will elevate the standards of customer experience in the region. If you’re interested in learning more about Bright Pattern’s omnichannel contact center solutions, visit their website at https://c212.net/c/link/?t=0&l=en&o=4083561-1&h=2285697375&u=http%3A%2F%2Fwww.brightpattern.com%2F%3Futm_source%3Dprweb%26utm_medium%3Dpr%26utm_content%3DPTP-pr&a=Bright+Pattern. To learn more about emt Distribution, visit https://c212.net/c/link/?t=0&l=en&o=4083561-1&h=1003825930&u=https%3A%2F%2Femtmeta.com%2F&a=emt+Distribution.

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