boost.ai has announced the launch of boost.ai on Salesforce AppExchange, providing customers with enhanced engagement opportunities and the ability to deliver hyper-personalized customer experiences at scale. The generative-first approach to customer service combines traditional conversational AI with powerful generative technology, resulting in a 90% resolution rate across all conversations. By offering boost.ai’s technology on the Salesforce AppExchange, customers can leverage intelligent automation through Salesforce Data Cloud to bring together data from any source within the Salesforce ecosystem, improving customer experiences with dynamic, personalized interactions while maintaining a low risk profile.
Jerry Haywood, CEO of boost.ai, emphasizes the importance of considering risk and functionality when implementing AI solutions, highlighting the generative-hybrid solution within the Salesforce ecosystem as a game-changer for industries like financial services. With features like multilingual support and an AI-powered customer experience customers can trust, boost.ai is set to revolutionize customer engagement.
Alice Steinglass, Executive Vice President and General Manager of Platform at Salesforce, praises boost.ai as a valuable addition to AppExchange, providing customers with scalable, AI-powered customer experiences that drive business transformation. As a leading enterprise marketplace, AppExchange connects companies with a wide range of apps and experts to address diverse business needs.
boost.ai is a leading developer of conversational AI with ISO/IEC 27001 certification, offering a robust virtual agent with a 90% resolution rate for enterprise customers in banking, insurance, telecom, retail, and other key industries. Recognized as a major player in the IDC MarketScape for Worldwide Conversational AI Platforms for Customer Service, boost.ai’s client portfolio includes Santander Bank, MSU Federal Credit Union, Aspire General Services, and Tokio Marine. Learn more about boost.ai’s innovative solutions at their official website.
