AeC Receives 2024 Brazil Company of the Year Award for Outstanding CX Services
AeC, a prominent customer experience (CX) service provider in Brazil, has been recognized with the prestigious 2024 Brazil Company of the Year Award by Frost & Sullivan. This accolade acknowledges AeC’s commitment to delivering top-notch CX services, enhancing productivity, and fostering a customer-centric approach across various industry sectors.
With over 30 years of experience in the industry, AeC stands out as a pioneering force in CX and client success. The company’s innovative spirit is evident through its Robbyson platform, a cutting-edge solution that revolutionizes workforce management by integrating advanced analytics, real-time data tracking, and intuitive user interfaces. Additionally, tools like Vision 360°, Digitech, Safecall, Agent Connect, and Tela Única leverage artificial intelligence and machine learning to optimize CX processes, improve productivity, and enhance user experiences.
Sarah Pavlak, industry principal at Frost & Sullivan, praised AeC’s Robbyson platform for redefining workforce efficiency and cited the additional tools for streamlining processes and delivering exceptional user experiences. AeC’s commitment to operational excellence and fostering long-term partnerships with clients has earned it preferred partner status in sectors such as eCommerce, telecommunications, finance, and utilities.
Sam Fisher, best practices research analyst at Frost & Sullivan, highlighted AeC’s dedication to exceeding industry expectations, stating that the company aims to grow alongside its clients by offering operational efficiency, financial stability, and strong governance capabilities.
Moreover, Frost & Sullivan’s Company of the Year award recognizes AeC’s exceptional growth strategy, innovation, and leadership in providing valuable customer solutions. The company’s performance in terms of technological innovation, customer service, and strategic product development has set it apart as a leader in the CXM industry.
As a leading provider of customer experience solutions and outsourced process management, AeC continues to integrate cutting-edge technology such as artificial intelligence, robotic process automation, cloud services, analytics, and security tools to ensure the highest level of service delivery. With 20 units across 7 states in Brazil, AeC is certified as one of the best companies to work for by the Great Place to Work Institute.
For more information about AeC and its award-winning CX services, please contact Nathalia Belan de Oliveira at [email protected]
Photo – https://mma.prnewswire.com/media/2475747/AeC_Award.jpg?p=original
Contact:
Nathalia Belan de Oliveira
[email protected]
SOURCE Frost & Sullivan
In summary, AeC has solidified its position as a key player in the Brazilian CXM industry through its innovative solutions, commitment to excellence, and customer-centric approach. By leveraging advanced technology, fostering partnerships with clients, and exceeding industry standards, AeC continues to set the bar high for delivering exceptional customer experiences and productivity-enhancing solutions.
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