Automation Anywhere, a leader in AI-powered automation, has revolutionized customer support with the introduction of its new Service Operations Solution. By leveraging generative AI and Large Language Models, the platform has enabled the deployment of on-demand AI agents that are available 24/7 to assist customers. This innovative solution has resulted in a 5x return on investment for internal customer support use cases, significantly improving customer experiences while boosting agent productivity.
In August 2023, Automation Anywhere introduced Level 4 supervised autonomous AI agents to enhance its Customer Support offering. Following a successful deployment, the company introduced Level 5 AI agents that operate independently, providing fully autonomous support to customers. These Autonomous Support Agents have slashed resolution times by an incredible 89 percent, demonstrating the power of AI in streamlining customer service processes.
“We have taken this opportunity to leverage our platform leadership in generative AI, automation, privacy, and governance to propel ourselves into the next generation of customer support,” said Pankaj Bhardwaj, Senior Vice President of Customer Support at Automation Anywhere. The company is excited to offer this cutting-edge solution to its customers, enabling them to optimize business processes and empower employees to focus on more critical tasks.
Automation Anywhere’s Automation Success Platform offers a comprehensive suite of AI-powered process automation tools, including RPA, process discovery, end-to-end orchestration, document processing, and analytics. With a security and governance-first approach, Automation Anywhere empowers organizations globally to drive innovation, improve customer service, and accelerate business growth through AI-powered automation.
To learn more about Automation Anywhere and its groundbreaking Service Operations Solution, visit http://www.automationanywhere.com. Stay connected with Automation Anywhere through their registered trademarks and service marks and engage with the company to discover how AI can transform your business processes.
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Source: Automation Anywhere, Inc.
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